e-communications services
Covering broadcast despatch, on-demand and response services, mobile message (SMS & PDA)

Email messaging allows you to easily send personal email communications to significant numbers of customers, prospects or staff. It is an automated service, available 24/7, 365 days a year as a call-off service or managed service. The technology is used widely in custom solutions (See Custom Solutions.) There are several aspects to advanced e-communications:

Broadcast Email
How does broadcast email work?

  • Send your list of Email addresses directly to Connaught
  • Then send the document you want despatched into the Connaught system, telling us the time and date you want it sent to you list of names or addresses.
  • Messages are then simultaneously delivered.

Features and benefits of Connaught’s email broadcast service

  • Automatic retry for increased success rate 
  • Incorporate database merge fields for superior email quality 
  • Detailed reports for efficient monitoring are available anytime online showing the status of your job.

What are the advantages of a Managed Service?
For customer wanting to use Connaught’s facilities regularly, then a managed service provides a number of advantages:

  • No capital outlay
  • Monthly Charges, often with flat rate charging
  • No minimum contract period

Email-on-Demand
Email-on-Demand technology enables your customers, prospects or staff to access and receive information on your products and services. It is an entirely automatic service and is available 24/7, 365 days a year.

Virtually any kind of information can be provided:

  • Full text news
  • Sales brochures
  • Product or Service Information
  • Price Lists
  • Technical Support Instructions
  • Corporate Communications

On-Demand services are very simple. The customer Emails your Email-on-demand address, to ask for information. Following simple prompts, they respond to the email requesting the desired information by clicking in the appropriate place in the email.

The benefits of Email-on-Demand are considerable.

On demand services save time – By automating information despatch, staff are freed-up to more important work.

On-demand services provide immediate response – Requested information is sent immediately and will be with customers, prospects or staff within a few minutes of the request being made.

On demand services help reduced costs – On demand services are flexible, allowing you to change or update details quickly and this saves on maintaining costly print based information. Furthermore, the cost of fulfilment compares very favourably with print/post based fulfilment.

On demand services are customer driven – On demand services run in the medium of choice of the customer - in this case email.

FAQ’s about Email
Do I need to specially prepare my Email data?
Probably not. Connaught has much experience in dealing with data from a wide variety of formats and data can be delivered on disc or over the wire.

How is billing arranged on outsource services?
By monthly account against detailed invoice. Larger jobs may require prepayment of account facilities to be set up.

Can I design my Email broadcast messages?
Yes. There are a number of ways you can make sure your email messages have impact and style. Enhanced merge allows you to place up to 30 key variables such as callers name, company, description of content anywhere on the page.

How much does Broadcast Email cost?
It depends on the complexity of the job and numbers involved but 1 page broadcast fulfilment prices start from as little as .10pper page. Contact Connaught for a quotation.

I need to make and Email-on-demand document permanently available. Is this possible?
Yes. Connaught’s Managed Services allows customers to maintain their on-demand services. A managed service as several advantages. There is no capital outlay, charges are invoiced monthly with itemised bills and there is no fixed contract period.

Fax Services
Broadcast, on-demand and fax-to-email
Connaught can offer all the benefit of broadcast and on demand messaging by fax, an area where the company has many years experience. Some customers prefer fax as it delivers a print copy of the information which can be immediately read.

About Fax Broadcasting
How does Fax broadcast work?

  • Send your list of fax numbers directly to Connaught
  • Then send the document you want despatched into the Connaught system, telling us the time and date you want it sent to you list of names or addresses.
  • Messages are then simultaneously delivered.
  • Busy signals or failed transmissions are automatically re-dialled until contact is made and a hard copy confirmation report of success and failure is produced.

Features and benefits of Connaught’s Fax broadcast service:

  • Automatic retry for increased success rate 
  • Incorporate database merge fields for superior Fax quality 
  • Detailed reports for efficient monitoring are available anytime online showing the status of your job.

What are the advantages of a Managed Service?
For customer wanting to use Connaught’s facilities regularly, then a managed service provides a number of advantages:

  • No capital outlay
  • Monthly Charges
  • No minimum contract period

About Fax-On-Demand
Fax-on-Demand technology enables your customers, prospects or staff to access and receive information on your products and services. It is an entirely automatic service and is available 24/7, 365 days a year.

All kinds of information can be provided:

  • Full text news
  • Sales brochures
  • Product or Service Information
  • Price Lists
  • Technical Support Instructions
  • Corporate Communications

On-Demand services are very simple. The customer calls your Fax on Demand number to request for information. Following simple prompts, they can request the desired information using a touchtone keypad. Next, the caller enters their fax number, to which the requested information is immediately faxed. Alternatively, if users using fax-on-demand who are calling from a fax machine can have the information sent directly to that number.

FAQ’s about Fax Services
I need to make an Fax-on-Demand document permanently available. Is this possible?
Yes. Connaught’s Managed Services allows customers to maintain their On-demand services. A managed service as several advantages. There is no capital outlay, charges are invoiced monthly with itemised bills and there is no fixed contract period.

Do I need to specially prepare my fax data?
Probably not. Connaught has much experience in dealing with data from a wide variety of formats and data can be delivered on disc or over the wire.

How is billing arranged on outsource services?
By monthly account against detailed invoice. Larger jobs may require prepayment of account facilities to be set up.

Can I design my fax messages?
Yes. There are a number of ways you can make sure your fax-on-demand messages have impact and style.

  • Fax Images – Simple place you images in the fax sheets
  • Enhance Cover Pages – Place up to 30 key variable such as callers name, company, description of content anywhere on the page
  • Full Graphics Cover Pages – Variable data can be presented in any font and size and merged onto the cover page image. Mix image and text for maximum impact.

How much do Fax services cost?
It depends on the complexity of the job and numbers involved but 1 page broadcast fax from as little as 10p per page. Contact Connaught now for a quotation.

Fax-to-Email - Email to Fax
At times faxing or form is necessary for example when a signature is needed – but handling these faxes, particularly in quantity is better done electronically. This is the time to consider Fax-to- Email. When receiving high volumes of faxes, these can be converted to electronic image and can be emailed for action or for storage.

SMS and PDA Messaging
With the popularity of mobile phones and PDA’s many companies and organisations are waking up to the opportunity they present for communication either with customers or staff on the road. Whether its promotional materials or professional, Mobile Messaging allows instant time critical communication.

Available as a bureau service, Connaught can provide mobile messaging. Set up could be simpler: just let us have the message (no more than 160 character please) and the number to contact.

  • Enhanced services
  • Flashing message
  • Confirmation of receipt
  • A reply facility allowing recipient to respond to the message. These responses are forwarded to you by email.

To discuss how Connaught could take your communications pain away, call Connaught on +44 (0)8708 333 500, or email your enquiry to epost@connaught.co.uk.